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FARMÀCIA VANRELL
28 May, 2020![](https://ml7eta3kzstj.i.optimole.com/w:150/h:150/q:eco/f:best/https://i0.wp.com/jorgealeix.com/wp-content/uploads/2020/07/thumb-ODS-jorgealeix.jpg?resize=150%2C150&ssl=1)
ODS
17 July, 2020![parallax background](https://ml7eta3kzstj.i.optimole.com/w:auto/h:auto/q:eco/f:best/https://jorgealeix.com/jorgealeix/wp-content/uploads/2016/12/header-Arges-jorgealeix.jpg)
ARGES PRO
Mystery customer
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Corporate Identity Project for the company Arges Pro, based in Palma de Mallorca. The project had to reflect seriousness and protection.
Arges Pro is a mystery client company. The mystery client or incognito client is a technique used by companies to evaluate and measure the quality of customer service. Mystery shoppers act as ordinary customers who make a purchase or consume a service and then provide a report on how their experience was.
During the mystery shopping process, specific activities such as buying a product, asking questions, registering complaints or behaving in a specific way are carried out, and finally providing detailed reports and feedback on their experiences. Subsequently, a qualitative analysis of different predefined variables is carried out, in order to make proposals to improve and/or maintain the attention of your employees at a level close to the optimum.